FAQ

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RECLUB

  • Reclub is a free-to-use mobile app that is powering the global pickleball community. We help organizers run clubs easier than ever and help pickleball players find clubs and activities in your community. Reclub keeps communities together with fun features like player-to-player rankings and community leaderboards to keep everyone engaged. We’re a public-benefit company (PBC) that is changing the game.

  • Public Benefit Corporations (PBC) are for-profit entities that are legally obligated and commited to consider societal impact in their decision making.

  • Reclub is available for download in the Apple App Store & Android Play Store

  • Welcome to Reclub!

    If you're a club host, create a club via the blue "+" button (top right) and follow the steps to create a club.

    If you're a player looking for games, tap the Discover tab in the bottom tab bar, search by day, or filter for specific times/ distances. Tap a meet you find interesting, then tap join to RSVP.

  • Reclub is global. We have active communities in 35+ countries and counting.

  • Reclub supports 59 different sports. If there is a sport not listed, send us a request to review and consider.

  • Reclub is free to use. We offer a Reclub Supporter option for those who want to help Reclub’s mission of making sports tech available to all.

    A Reclub supporter will receive additional benefits along with an ad-free experience.

  • Reclub is a mobile-only platform, but a web-based version is in the roadmap for the future.

DUPR

  • Reclub has integrated with DUPR, pickleball's most accurate global rating system. Through an An application programming interface (API) with DUPR, Reclub hosts can bulk submit matches to DUPR in seconds, and players can connect their profile to have matches in Reclub reflect to their DUPR rating.

  • In your profile, under sports, scroll to pickleball and tap the word “connect” under the DUPR logo. Follow the prompts to either create your DUPR account and sync, or to sync your account via your DUPR ID.

  • You need to play in DUPR matches which have been submitted. You get a rating after a few matches.

    If you questions about how ratings work, check the link: dupr.com/how-it-works)

  • The matches are sent to DUPR as soon as you submit. Changes to the rating could take a few minutes. Those changes could take up to 24hrs to reflect back in Reclub.

  • The host of the match has to submit to DUPR. Submitted matches will have the DUPR logo below them.

    Check with the host of the meet to see if they’ve submitted. If not, have them reach out to unlock permission.

  • If you’re a club host interested in submitting matches to DUPR, send a message to the “Club Support” channel in your inbox.

    You will need to include your Reclub club link and your DUPR Club ID (10 digits)

    If you don’t have a DUPR club yet, apply via the link: play.reclub.co/DUPR_Club_Form

    With both club’s info, Reclub team will respond, sync the two clubs, and grant access. You’ll have to close and reopen the app for it to be unlocked.

  • Once given access to submit matches, on the matches tab of a meet or the menu button of a competition, tap “DUPR Manager” and follow the prompts to submit.

  • Only matches where all of the player’s profiles are connected to DUPR can be submitted to DUPR. If they are a reserve or do not have DUPR connected, these matches are ineligible to be submitted.

  • Yes, ratings in DUPR reflect in Reclub, regardless where matches are submitted.

CLUBS

  • On the home screen, tap the blue “+” icon in the top right, choose “create” club and follow the prompts.

  • 1) Once a club is created, the last screen before the success screen will be a copiable message with a unique club code.

    That message can also be found inside the club, via the club menu or share icon.

    2) In the members screen of a club, tap “Invite friends” to invite players already in the app to join.

  • Reclub is currently mobile only, therefore players need to download the app.

    If they do not have the app, hosts of an activity can create a “reserve” to save a slot until they create a profile.

    DUPR matches need a synced profile to be eligible submit.

  • In the meet, on the details tab, tap the blue button “Get more players” to promote the activity to your club members.

    If the meet is within 36hrs, there will be an option to send a notification to all players within your community.

    The promote feature is only available once (for club members or community) per meet.

  • On the activities tab of a club, tap the blue “+” icon and select create one-off or recurring meet.

    If the activity is at the same date/ time/ location weekly, recurring meets allow for the activity to be automated, automatically notifying club members.

  • In a recurring or one-off meet, after the players have RSVP’d, tap the matches tab and tap “generate matches.”

    Hosts can choose their preferred format, # of courts and the system will automatically create matches based on your specifications.

  • On the activities tab of a club, tap the blue “+” icon and select create competition.

    Hosts can choose their preferred format, enter team names and the system will automatically create matches based on your specifications.

    Once the competition is published, they system will automatically notify club members and players can join the competition and their team directly.

  • Players can be given permission to score matches if they are a ref, coach, or the “allow players to score” toggle has been flipped in meets.

    A ref allows you to score matches. A coach allows you to create and score matches.

    You can make a player a ref/ coach by tapping their profile in the participants tab and selecting the appropriate label.

ACTIVITIES

  • On the bottom tab bar of the Home Screen, tap “Discover”

    You’ll be able to filter by community, time of day, date, distance and sport.

    There is also a map view top right to show activities within 10km.

  • On the “Discover” tab, tap the settings icon, below the date filters. You’ll be able to filter by time of day, sport, and proximity.

  • Once you’ve found an activity you like, tap the activity, then tap “Request to join”.

  • If a meet is full, you can request to join and if approved, you will be automatically added to the waitlist.

    If the host has auto-approve toggled on, the wait list is first-come-first serve. When a player drops, the system will automatically add the top of the wait list to confirmed.

    *Not all meets have wait list set on auto-approve. It is at the discretion of the host.

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  • Reclub does not support payments yet, but it is in the roadmap to be built in the future.

    In the meantime, if the host is a Reclub Supporter, they will have access to payment receipts, where players can attach an image of their payment receipt to their RSVP.

  • On the details tab, under the time, tap the blue text “add to calendar”. It will add to your phones factory default calendar. There isn’t an option to pick which calendar to sync to yet, but it’s the roadmap to be built in the future.

  • On the details tab of a meet or competition, tap menu/ share icon in top right, and copy the link to share with friends.

    If they don’t have the app, you can add a reserve/ +1. On the participants tab of a meet, tap the grey “+” and select add a reserve.

  • If a host grants a player ref or coach access, the player will be able to enter scores of matches.

COMPETITIONS

  • Round Robin: Each team in the competition plays each other once, no single elimination playoff.

    Pool: Each team within a pool plays each other once + single elimination playoff of qualifying teams.

    Single Elimination: Each team in the competition will be seeded in a bracket, playing an assigned matchup. Winners will advance to the next round, losers will be eliminated.

  • In the matches tab, tap the playoff button, then bracket settings.

    Tap “hide bracket from players” in the action sheet.

  • Reclub automatically takes the rankings in order, taking cross pool into consideration. Ex: With 4 teams 1v4, 2v3 (A1 vs B2, B1 vs A2).

    If you have preferred matchups, the order can be adjusted by using manual seeding. Tap the “manual seeding” option in the playoff tab of the competition.

  • 1) There is a playoff match in progress. Tap the matches tab, list, scroll to playoffs section, see if any games are "in progress”.

    Reset the score by tapping the match, tapping menu, tapping reset scores & stats.

    2) The server isn’t responding. Tap the menu, request support, recalculate.

  • Oh no! You’ll have to return the competition to the pool state, which means resetting the matches from the playoff matches.

    Once updated, you’ll need to re-enter the playoff scores.

    We’ll be addressing this in future versions of the competition feature.

  • Not yet! The system will automatically create the correct amount of matches, based on teams in the correct pool, but the order of those matches are randomized.

    This could show one team playing matches back to back multiple times.

  • Not currently, but it’s in our roadmap for the future!

  • Not yet! Reclub is mobile only, but this is on the roadmap as a future improvement.

SOCIAL FEATURES

  • After and activity, give Kudos to players based on the skills they performed. Always positive, Kudos encourage players to keep up the good work! Kudos are factored into Street Cred leaderboards, so be sure to give Kudos early and often!

  • After an activity, you will receive a notification the meet has ended, suggesting to give Kudos. Alternatively, theres a banner on the home screen suggesting to give Kudos.

  • Street cred is Reclub's fun leaderboard, built by the opinions of your sport community toward everyone's skills. After each meet, players can give Kudos to others, which will be used to calculate their overall street cred (crd) using an algorithm that prevents abuse. Leaderboard and summaries are updated daily at 10am.

  • Street Cred is calculated by the number of Kudos received x the number of unique players that give Kudos for that skill. The more unique users that give Kudos, the higher the ranking on Street Cred.

  • On your profile, scroll down to “community centers”, section. Tap the community you want to switch to, tap active.

    If that community isn’t on your profile, tap blue “add” txt, search for the community, set as “active.”

  • On the best features unlocked in Reclub Supporter, the Stats section of the bottom tabbar.

    With stats unlocked, the system uses your match history to see how you rank, who you play the most, who beats you, and who you beat the most.

    We call these Chart Toppers, Teammates and Opponents.

RECLUB SUPPORTER

  • Reclub’s premium subscription. Supporting Reclub helps us achieve our mission while receiving special benefits for the player.

    • No Top Banner Ad

    • Stats Analytics

    • All-Access to Street Cred

    • Personal Match History

    • Payment Receipts

    • Supporter badge

    • Ree sticker pack

  • It depends on the location and currency of your Mobile App Store.

    Annual subscriptions include a 2-month discount ($20-$30 USD/ year).

    Monthly ranges from $2-$3 USD.

  • In you profile, tap the button “Support Reclub” to redirect to your Mobile App Store’s payment gateway to purchase.

  • Please don’t go ;-(

    To unsubscribe, you’ll have to manage the subscription through your device’s App/Play store’ settings.

  • Yes. We want you to show that badge proudly!

    If you don’t want the supporter badge to show, we cannot remove it at the moment, but we’ll consider to add in the future.